* Covid19 Notification. Delivery timeline may be effected due to Pandemic. *Delivery timeline may be effected due to Pandemic.



We are constantly working with all our Partners to improve Customer experience and offer easy solution for Shipping, Payments & order processing while maintaining Laws & regulation. We also keep the process transparent and informative through or email & websites. We will request you to Revise the first order confirmation email for all set of information. You are requested to help us with paper work where it may be required. 

# Please note any customization in order will disqualify easy refund policy. e.g discounted, prioritized & customised orders are not subjected to refund.

# Please check if your delivery address is eligible from listed pin code check list from our shipping partner 

Domestic Blue Dart   : - https://bluedart.com/home#locationfinder

International DHL : - https://www.dhl.com/en/express/shipping/find_dhl_locations.html

#Cash on delivery terms. Full amount to paid at the time of delivery. COD charges Rs 500/- extra per order. You pay = invoice amount + COD charges
1. Available only for order Value less then Rs. 5000/-
2. Available for Selected products (If mentioned in product description)
3. Available for Delhi NCR only

# Delivery not facilitated  by customer within the time limit set by different carrier shall be stored in carrier warehouse and subsequent charges shall Be borne by the buyer.

# Please select wicker pattern option and add to order notes. You can also mail us your preference within 72 hours of your order. Premium charges may apply in case special weaving options are selected. In case no option Is provided we will make furniture as per image provided in Website.

# Kindly note all order will be considered for production from the date of receipt of payment. Delay in payment advance will make all offer and commitment void.

# Change in order, fabric, colour or other customization may require extra production time. Dispatch Dates are estimated and tentative and may sometime extend up to 4 weeks over and above given time line. All hand made/ hand woven furniture may take extra time depending upon availability of resource, labour, holidays, quality & finishing testing etc.

# Select color of cushion fabric from https://luxox.shop/pages/color-and-weaving-patterns & https://luxox.shop/pages/wicker-options. In case of no Selection/ preference we will choose from closest available option if Colour is unavailable. Cushion colour might not be available as in Image on website.

# Any Delay due to unavoidable situation (extreme cold, extreme summer, extreme rains, war, riots, flood, fire, natural calamities, pandemic,  lack of raw material, shortage of skilled labour, change in government rules, sealing, licensing Etc) is considered as normal.

# Colours of wicker, Braid, Wood and fabric are subjected to change upto 10 to 20 % from lot to lot as it is hand made product.

# Minor size and design are subjected to change without notice as we continuously improve our furniture and change to achieve better design, comfort & handling.

# Any delay in pickup, payment and rescheduling of order beyond 15 days of redness will attract 0.5% on daily basis

# Product which is currently not available in stock will be made especially for you and will not be subject to cancellation and refund once the production starts.

# Any product bought during promotional/Sale schemes such as  (sale, discount, free shipping) are not subjected to cancellation.